Ship Your Unit To Us

Mail-in repair service from anywhere in the U.S.

Where To Ship

Send Your Equipment To Our Shop

Ship To

Sound Technology Inc.
4508 Oak Fair Boulevard
Suite 104
Tampa, FL 33610

(813) 985-1120
service@soundtechnologyinc.com
View on Google Maps

Before You Ship

  1. Contact us first. Call (813) 985-1120 or email service@soundtechnologyinc.com to let us know a unit is on the way and to make sure we are able to work on your specific make and model.
  2. Include a note inside the box with your name, phone number, email, return address, and a description of the problem.
  3. Arrange payment for the $89.00 inspection fee. We prefer to take a card over the phone when you call. You may also place a check or cash in the box with your note.
  4. Include a prepaid return label if you have one. If not, we will ship it back with the same carrier and bill you for return shipping.
  5. Ship with tracking and keep your tracking number until we confirm we've received your unit.

How To Pack Your Unit

Tips For Shipping Electronics Safely

Use a Sturdy Box

Use the original box if you have it. Otherwise, double-box the unit: pack it in one box, then place that box inside a larger one with at least 2–3 inches of padding on all sides. We recommend using a double-wall box for the outside box.

Wrap and Pad

Wrap the unit in bubble wrap or foam. Avoid loose packing peanuts directly against the unit, since heavy equipment can settle through them and hit the side of the box.

Secure Loose Parts

Remove turntable platters, counterweights, dust covers, and removable knobs and pack them separately. Lock down tonearms and protect or remove the cartridge. Remove tubes from tube gear and wrap each one individually.

Brace Heavy Units

Amplifiers and receivers are heavy. Make sure the unit cannot shift inside the box, and mark the outside "Fragile" and "This Side Up".

Leave Accessories at Home

Don't send remotes, cables, or manuals unless they are related to the problem. This keeps your package lighter and nothing gets misplaced.

Insure and Track

Use a tracked shipping service and insure the package for the full value of your equipment.

Shipping Questions

We Have Answers

Do I need to contact you before shipping?

Yes. Please call or email us before shipping so we know your unit is coming and can make sure it's something we can repair.

Is there an inspection fee for shipped units?

Yes. Our Inspection/Estimate fee is $89.00. This fee is applied towards the repair if the estimate is approved.

How do I get my unit back?

Include a prepaid return shipping label in the box. If no label is included, we will ship your unit back using the same carrier it arrived with, and the return shipping cost will be billed to you.

How will I know you received my unit?

We will contact you when your unit arrives, and again once we have an estimate for the repair.

Which carriers can I use?

Any carrier that provides tracking, such as UPS, FedEx, or USPS.

What if my unit is damaged in shipping?

Shipping damage must be claimed with the shipping carrier. Please see our shipping disclaimer below.

Shipping Disclaimer

Sound Technology Inc. is not responsible for any damage a unit receives during shipping, either to or from our shop. Customers are responsible for properly packing their equipment and insuring their shipments. Any damage that occurs in transit must be claimed with the shipping carrier.